Customer Support jobs in pakistan - dailyjobsme.com
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CHAT SUPPORT job - dailyjosbme.com
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Job description
Content Posting and replying to comments on E commerce Platforms.
Develop and Execute Marketing Strategies which helps us in engaging more audience and increase our sales.
ORDER TRACKING & REPORTING
CHAT SUPPORT on E commerce Platforms (including Facebook, Instagram, Youtube, Daraz, Tiktok Website and similar platforms)
REPORTING SALES & CUSTOMER SERVICES ANALYSIS
Job nature full time office based Job Nature: Office based,
Full time Job Timings: 11am- 8pm (Mon-Sat)
Location: Gulistan e Jauhar Karachi BLOCK 16 A / GULSHAN IQBAL BLOCK 10 A
Job Type: Full-time
BASIC SALARY RS 25000 (FIXED) + COMMISSION ON SALES (VARIABLE)
Job Type: Full-time
Salary: Rs25,000.00 - Rs40,000.00 per month
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Email & Chat Support / 6 PM TO 2 AM-7 PM TO 3 AM-8 PM TO 4 AM-9PM TO 5 AM
Job details
Full Job Description
Responsibilities
- Assist customers with their items purchased through the e-commerce website
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through email and/or chat
- Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Document each customer query as well as the resulting solution
- Provide alternatives to products/items, which are not available on the e-commerce website
- Follow standard processes and procedures when it comes to providing resolutions
- Stay up to date with the latest updates on system information and process changes
- Able to deal with objections and handle customer push backs
What We Seek in You:
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure
Contact Miss Marina
Job Types: Full-time, Fresher
Salary: Rs30,000.00 - Rs50,000.00 per month
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E-Mail & Chat Support Executive - dailyjobsme.com
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- Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
- Making sales or recommendations for services that may better suit customers’ needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Job Type: Full-time
Pay: Rs30,000.00 - Rs49,691.13 per month
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Chat Support Executive - dailyjobsme.com
Job details
Qualifications
Intermediate (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
English (Preferred)
Full Job Description
About The Role:
We are looking for young and energetic candidates for our Chat Unit. The role requires identifying customers’ needs, and resolving questions and complaints which may require research and investigation to reach a resolution through online support. The Online Chat Specialist is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format.
Job Description:
· Dealing online with International Customers on Chat.
· Engaging the clients by responding to and solving their queries.
· Educate the customers regarding the services and products offered.
· Timely follow-up and resolve customer complaints within set TAT.
· Support customers by responding to inbound email and chat and phone support as needed.
· Provide customers with first contact resolution and create a low-effort customer experience.
· Identify critical customer service issues and report them.
· Maintain flexibility in department responsibilities.
· Review individual performance metric reports and action plans with the supervisor to understand performance.
· Stay motivated, identify personal strengths and opportunities, and work with the supervisor to develop career-enhancing skills.
Requirements:
· Excellent communication skills (Verbal, Written).
· Minimum typing speed of 35WPM with 90% accuracy.
· Fresh to 1 Year of experience in customer services, international call center, and chat units.
· Intermediate / A-Levels / Business Graduate. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
· Must be a team player.
· Comfortable working in different shifts.
Job Types: Full-time, Part-time, Contract, Fresher
Pay: Rs40,000.00 - Rs60,000.00 per month
COVID-19 considerations:
Must be vaccinated.
Education:
- Intermediate (Preferred)
Language:
- English (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
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Customer Support officer ( Male / Female ) - dailyjobsme.com
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OBOX GOLD is a member of the Pakistan Mercantile Exchange and a registered broker with SECP.
We are looking for highly motivated, dedicated and hardworking MALE / FEMALE staff.
Must be able to work independently as well as in a team.
Fresh graduates can also apply.
Job description:
- 1-Assist in Marketing of Brand.
- 2-Tele-sales.
- 3-Communication enhancement between company and client.
- 4-Product training and demonstration.
- 5-Meeting targets in specified deadlines.
We are offering high fixed salary along with commissions and bonuses.
Job Type: Full-time
Salary: Rs30,000.00 to Rs40,000.00 /month
call
03009044420
03111222105
Work Remotely
- No
Job Types: Full-time, Part-time
Salary: Rs30,000.00 - Rs40,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Preferred)
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Urgent staff Required for part time job - dailyjobsme.com
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We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. Report any problems with office equipment; help resolve the issues if possible Answer phones, direct calls, take and deliver messages as needed; prepare outgoing mail (including prepping larger packages for sending); sort and deliver incoming mail to appropriate persons Help to immediately resolve and mediate customer complaints Arrange and schedule meetings, appointments, and events for management, including coordinating calendars and securing meeting spaces; plan travel arrangements for out of town conferences; keep calendars and remind all parties of upcoming events, Take meeting notes and transcribe into email, document, or spreadsheet form
Job Types: Full-time, Part-time, Fresher
Salary: Up to Rs45,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
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Customer Support Specialist-International - dailyjobsme.com
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Full Job Description
Overview
Customer Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
Responsibilities
- Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
- Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through phone call
- Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
- Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
- Stay up to date by researching similar product symptoms to provide accurate solutions
- Ensure compliance with all company policies, procedures, and practices
Why Start Your Career At ibex.?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.What Makes You A Good Fit For This Job?You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. We are the experience you crave when you imagine the world of CX!
What We Seek in You:
- Time Management
- Priority Setting
- Professional Composure
- Empathy and hospitality
Job Requirements:
- O Levels/Matric or above
- Excellent English Written and Verbal Communication
- American or neutral accent
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaways:
Here @ ibex. we will help build you!
- Unlimited exposure
- A chance to polish your skills
- A great learning environment
- Ample experience to build a future path for yourself
- An opportunity to operate with a highly trained and diversified network of people
If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
Perks of being an ibexian:
- Medical Insurance & OPD
- Provident Fund
- Leave Encashment
- Annual leaves
- Two days off in a week
- Ergonomic furniture and infrastructure.
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
What you can expect after applying?
Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.
Job Type: Full-time
Salary: Rs65,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Required)
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Relationship Officer job - dailyjobsme.com
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We are seeking an energetic Relationship Officer. To be successful in this role, you will need excellent interpersonal skills, as well as competency in Microsoft Office and Outlook. Prior experience as a receptionist is also helpful.
Responsibilities:
· Serves visitors by greeting, welcoming, and directing them appropriately.
· Manage appointments for both clients and counselors.
· Provide customer service and care to clients.
· Maintain client records and provide excellent administration.
· Payment handling with Operations Manager or Accounts Officer.
· Prepare agenda for morning meetings.
· Maintain security and telecommunications system.
· Informs visitors by answering or referring inquiries
· Provide administrative support for all colleagues.
· Occasional assistance in counseling as well (training will be provided).
Requirements:
· Minimum Bachelor’s Degree is required.
· Prior experience as a receptionist or in a related field.
· High level of awareness for customer service.
· Microsoft Office and Outlook knowledge is essential.
· Attention to detail.
· Hardworking attitude and team player.
· A personality that upholds confidence, determination, and excellence within their work ethics.
· Candidate should have a professional appearance and demeanor.
· Understanding of the Education and Migration industry (will be plus).
"Above job description will not limit manager to assign any other work as per requirement and within best interest of the company."
Hours & Days:
Monday to Saturday 8:30 AM to 5:30 PM
Salary: Rs20,000.00 - Rs25,000.00 per month
Job Type: Full-time
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
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Email correspondence / Live Chat Support Executive
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DUTIES AND RESPONSIBILITIES ·
- Responsible for provisioning the packages upon received invoices & deposit slips for new & existing accounts ·
- Responsible for client account up gradation upon receiving invoices from different channels ·
- Responsible for client account degradation upon expiration of clients account ·
- Responsible for handling other degradation requests from different channel (Ops, Customer Service, Listing Team) ·
- Clients addition in CRM & maintenance of their account by adding all prepared/signed contracts in CRM and verify their payments from bank statement ·
- Responsible to setup XML feed Integration ·
- Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations ·
- Live chat support to all related web users ·
- Responsible for banner management by setting up th
Job Type: Full-time
Salary: Rs30,000.00 - Rs35,000.00 per month
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Customer Service Advisor (Front Line), Part Time
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Handle incoming calls and chats from customers related to booking, tracking / tracing, pre/post-ship inquiries etc. in a professional manner.
- Ensure response to emails as per defined SLAs.
- Support in maintaining departmental service levels.
- Assist and deliver on all tasks assigned by supervisor/manager.
- Liaise with Operations, Sales and other departments for quick and efficient resolution of customer issues and queries.
- Generate sales and cash leads for Commercial department.
- Up-sell DHL value added services.
- Identify customer needs to promote DHL electronic shipping solutions to increase e-commerce penetration.
YOUR PROFILE
- Bachelor Degree with at least 1-2 years of relevant experience.
- Able to work in shifts based on the team's requirement.
- Functional knowledge of MS Office.
- Proficient with telephone and order booking systems.
- Excellent spoken and written communication skills.
- Excellent negotiation and interpersonal skills.
OUR OFFER
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
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Customer Support job - dailyjobsme.com
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Full Job Description
Job Title: Customer Support
Job Experience: 3 years
Job Location: Karachi
Job Timings: Monday to Friday 9:00 am to 6:00 pm
Company Portfolio: Hiring for Well Established Software Development firm
- You have 3 years customer service experience, with live chat experience preferred
- Must have excellent English written and verbal communication skills
- E-commerce experience
- Customer support representative person
- Communication skills
About HR Ways: HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 150 + Employers ranging from world’s biggest SaaS Companies to most competitive Startups. Find out more at www.hrways.co
Job Type: Full-time
Salary: Rs50,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
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Front Desk Officer - dailyjobsme.com
Job details
Qualifications
Intermediate (Preferred)
Full Job Description
Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities:
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files.
- Oversee the office budget.
Job Types: Full-time, Part-time, Internship, Fresher
Salary: Rs53,000.00 - Rs83,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Required)
Education:
- Intermediate (Preferred)
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Front desk clerk - dailyjobsme.com
Job details
Full Job Description
Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities:
Greet guests and provide them with superb customer service.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and files.
Oversee the office budget.
Job Types: Full-time, Part-time, Fresher
Salary: Rs45,000.00 - Rs78,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
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Customer Service Advisor (Tracing) - dailyjobsme.com
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Full Job Description
(2200EAE)
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than
220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Provide best in class track and trace service to customers.
- Respond to queries as per agreed timelines/expectation.
- Ensure professional courtesy in all interactions.
- Take timely & effective service recovery measures to ensure optimal customer experience.
- Advise customers regarding potential service failures and possible mitigation actions.
- Ensure proactive monitoring for new accounts and cash customers.
- Liaise with other DHL departments/network to address customer concerns.
YOUR PROFILE
- Bachelor Degree (or equivalent) with at least 2-3 years of relevant experience preferably in the logistics industry.
- Should have basic knowledge of software/technical skills (MS Office, CRMs).
- Good Interpersonal and time management skills.
OUR OFFER
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
Posting Legal Entity DHL Pakistan (Private) Limited
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International Customer Support Specialist - dailyjobsme.com
Job details
Full Job Description
Job description
Overview
Customer Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
Responsibilities
- Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
- Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through phone call
- Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
- Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
- Stay up to date by researching similar product symptoms to provide accurate solutions
- Ensure compliance with all company policies, procedures, and practices
Why Start Your Career At ibex.?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.What Makes You A Good Fit For This Job?You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. We are the experience you crave when you imagine the world of CX!
What We Seek in You:
- Time Management
- Priority Setting
- Professional Composure
- Empathy and hospitality
Job Requirements:
- O Levels/Matric or above
- Excellent English Written and Verbal Communication
- American or neutral accent
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaways:
Here @ ibex. we will help build you!
- Unlimited exposure
- A chance to polish your skills
- A great learning environment
- Ample experience to build a future path for yourself
- An opportunity to operate with a highly trained and diversified network of people
If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
Perks of being an ibexian:
- Medical Insurance & OPD
- Provident Fund
- Leave Encashment
- Annual leaves
- Two days off in a week
- Ergonomic furniture and infrastructure.
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
What you can expect after applying?
Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.
Job Type: Full-time
Salary: Up to Rs65,000.00 per month
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Exams Customer Services Officer - dailyjobsme.com
Date: 01-Nov-2022
Location: Lahore, South Asia, PK
Company: British Council
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
- Build, lead and motivate the Sales and Customer Management team at CC to achieve and exceed new sales and income generation targets and IELTS conversion KPIs
- Work closely with BD and Marketing teams to develop and execute sales strategies, plans and processes in line with the country and regional plans
- Monitor and review daily sales performance through conversion rates at all stages of the sales funnel for all products and to ensure that the team and individual sales targets are met / exceeded
- Enable smooth tracking of sales activity, ensure recording of data on CMS is in line with corporate guidelines and that sales performance reports and dashboards are prepared as per agreed format
- Continuously review the customer journey to identify business opportunities and drive sales orientation within the team
- Lead the quality review process for Front of house and support audits for contact centre with aim of improving conversion and experience
- Ensure that Customer Service teams comply with Income Recognition, Recording and Reporting processes for all income
- Run the day-to-day operation of British Council Customer Services in accordance with corporate standards and policies
- Map the B2B Customer Journey, measuring the customer experience regularly to make improvements
- Own the voice of B2B customer which entails regular monitoring and reporting data and customer trends gathered through a range of methods including quality monitoring weekly exercises, Customer Effort Survey, Mystery Shopping exercises and customer focus groups. This data gathered should be used to inform business planning targets and marketing decisions as well as improve the overall customer experience
- Monitor performance and service quality of service partners and delivery teams on an on-going basis and ensure adequate controls are in place
- Act as the B2B Complaints Manager for the country and ensures that the Complaints Policy is adhered to consistently across all centres
- Analyse and understand complex customer services issues and provide timely management information to Pakistan Leadership team for business-planning, decision-making and/or the development of new or improved customer services policies and practices
- Ensure that there is a BCP in place and that it is annually reviewed to ensure it encompasses relevant customer service-related scenarios
- To support efficient Information flow from various sectors and ensure that the team members are adequately briefed for handling first level enquiries
- To ensure that the information and Frequently Asked Question’s documents are constantly updated and available at the customer facing point
- Developing mechanisms for proactively seeking customer feedback and improving complaint handling
- Effective project management of customer services initiatives and achieving better results through constant monitoring and evaluation. Work on local and regional initiatives that will drive customer behaviour towards self-serve
- Manage social media inquiries and complaints in an effective manner to create better customer experience
- Managing customer expectations through social media, online channels and ensuring online customer journey creates long lasting customer experience
- To manage the day-to-day operations of integrated customer services and monitor call centre to ensure that, agreed British Council customer experience is consistently delivered
- To work with the Manager Customer Services on local and regional initiatives that will drive customer behaviour towards self-service
- Support Manager Customer services for investigating and resolving complex customer complaints in a timely manner in line with Customer Management framework (CMF). Handling escalation and complaints as per the defined British Council enquiry and complaints management standards
- To manage social media enquiries and complaints in an effective manner to create better customer experience
- Ensuring accurate customer data and information is being maintained and analysing key customer data to determine customer satisfaction level
- Identifying areas of low customer satisfaction and support relevant Exams teams in determining process, service and product improvements in order to improve satisfaction levels
- Manage the operational delivery of customer management strategy, ensuring that the function is adequately resourced and equipped to meet the required objectives.
- Work closely with Marketing on lead generation strategies
- Provide feedback on British Council campaigns and promotions aimed at raising brand awareness and sales conversions
- Maintain a clear understanding of customer needs / preferences, threats and opportunities in the external environments and keep Management and the Marketing team informed
- Supervise the customer support workflow by monitoring customer interactions and setting and adjusting staffing requirement
- Delivering training to exams staff and venue staff on customer services soft skills
- Training Contact Centre Staff on Exams products, soft skills and Child Protection
- Deliver customer service soft skills training to wider teams as required
- Ensure the needs of our diverse customers are met in line with our EDI policy
- Observe and ensure compliance to Global Data Protection Regulations (GDPR) in the delivery of service to customers
- Ensure strict application of Safeguarding protection implementation standards in planning, implementation and monitoring in exams as per Safeguarding Policy and to escalate Safeguarding issue to the National Safeguarding lead, Pakistan.
- The post holders must ensure that his/her behaviour is in line with Safeguarding code of conduct with interacting with children and adults.
- Bachelors Degree
- Minimum 2 years experience
- Ability to interpret policies/procedures
- Attention to detail.
- Risk assessment capabilities.
- Communication skills.
- Report writing.
- Asking the right questions.
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Test Day Officer - dailyjobsme.com
Date: 03-Nov-2022
Location: Islamabad, South Asia, PK
Company: British Council
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
- Managing across a portfolio of products when the team has been used to managing by product
- Managing a combination of regular activity (IELTS) and huge peaks and troughs (Schools)
- Making team available to support additional Exams activities to support operational necessity / emergency
- Responsible for CiCo and BOSS to record attendance
- Supporting Investigations emerging from Test Day activities and co-ordinates with Operations Planning Manager in venue planning
- Ensuring exam materials and papers received at the venue are stored according to Compliance standards and requirements and to escalate any discrepancies.
- Reconciling exam materials and papers received at the venue according to Compliance standards and requirements and to escalate any discrepancies.
- Checking the receipt of sufficient and adequate test day resources, (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners).
- Results Despatch for all products
- Responsible for ensuring timely checking of speaking test recordings, scanning, and submitting of exam papers to meet requirements for marking. It will also manage the post exams services like transfers, refunds, Enquiry on Results (EOR), and processing results, post result services, attestations, and certifications.
- Support the satisfactory resolution of complex/escalated customer (internal or external) operational complaints and issues regarding Test Day activity
- Close co-ordination with Exams operations, procurement, business development and BSS teams and exam boards
- Provides support and reporting for audits and performance reviews.
- Follows agreed corporate risk management processes and procedures when delivering services
- Gather data for performance monitoring of staff on Test Day and pass to Test Day Manager
- Gather data for Investigations emerging from Test Day activities
- Ensure strict application of child protection implementation standards in planning, implementation, and monitoring in exams as per Child Protection Policy and to escalate child protection issue to the Head of Child Protection Pakistan.
- Ensure safe recruitment process are consistently followed and sustained for venue staff and third parties.
- The post holders must ensure that his/her behaviour is in line with child protection code of conduct while interacting with children.
- Must have the right to work in Pakistan
- 1+ years’ experience in operations environment managing confidential materials (Computer based exams)
- Experience of working with children and vulnerable adults
- Experience of safe planning, organization, and delivery of activities for children
Location: Islamabad, South Asia, PK
Company: British Council
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
- Managing across a portfolio of products when the team has been used to managing by product
- Managing a combination of regular activity (IELTS) and huge peaks and troughs (Schools)
- Making team available to support additional Exams activities to support operational necessity / emergency
- Responsible for CiCo and BOSS to record attendance
- Supporting Investigations emerging from Test Day activities and co-ordinates with Operations Planning Manager in venue planning
- Ensuring exam materials and papers received at the venue are stored according to Compliance standards and requirements and to escalate any discrepancies.
- Reconciling exam materials and papers received at the venue according to Compliance standards and requirements and to escalate any discrepancies.
- Checking the receipt of sufficient and adequate test day resources, (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners).
- Results Despatch for all products
- Responsible for ensuring timely checking of speaking test recordings, scanning, and submitting of exam papers to meet requirements for marking. It will also manage the post exams services like transfers, refunds, Enquiry on Results (EOR), and processing results, post result services, attestations, and certifications.
- Support the satisfactory resolution of complex/escalated customer (internal or external) operational complaints and issues regarding Test Day activity
- Close co-ordination with Exams operations, procurement, business development and BSS teams and exam boards
- Provides support and reporting for audits and performance reviews.
- Follows agreed corporate risk management processes and procedures when delivering services
- Gather data for performance monitoring of staff on Test Day and pass to Test Day Manager
- Gather data for Investigations emerging from Test Day activities
- Ensure strict application of child protection implementation standards in planning, implementation, and monitoring in exams as per Child Protection Policy and to escalate child protection issue to the Head of Child Protection Pakistan.
- Ensure safe recruitment process are consistently followed and sustained for venue staff and third parties.
- The post holders must ensure that his/her behaviour is in line with child protection code of conduct while interacting with children.
- Must have the right to work in Pakistan
- 1+ years’ experience in operations environment managing confidential materials (Computer based exams)
- Experience of working with children and vulnerable adults
- Experience of safe planning, organization, and delivery of activities for children
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