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Latest Government Job Vacancy In India - Dailyjobsme.com
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Head of Government Engagement, Google for Education
Job details
Job Type
Full-time
Full Job Description
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in government affairs or working with government clients.
Preferred qualifications:
- Experience working in government affairs, public affairs, or public policy expert in government, a technology organization, a corporate government affairs office, an industry association, coalition, or a policy-focused research institution, or from a consulting experience working with government clients.
- Experience working with institutions of government, including regulatory commissions, local, state, and federal agencies, and international policy making agencies.
- Experience in promoting devices or software in the education field, or public sector sales, technology sales, and education technology.
- Ability to adapt in a fast-paced environment, balance competing priorities, and manage several time-sensitive projects.
About the job
As the Head of Government Engagement for Google for Education, you will focus on gaining alignment across government agencies around the power of technologies to effectively transform education. In this role, you will be in a leadership role and a thought leader and a partner for our India education business and adoption team and help accelerate the business.
Responsibilities
- Identify, structure, and lead programs to engage with key stakeholders in education. Support digital transformation workshops and initiatives by states and the Ministry of Education.
- Work with customers, partners, and the rest of the Education team to foster government relationships and a favorable policy environment that supports the company’s business goals.
- Develop research programs with leading experts in the education field. Engage with key industry bodies in the education technology space and manage complex client relationships.
- Engage with key cross-functional partners to ensure alignment and movement towards a set of shared goals.
- Participate in internal/external events, and drive social engagement on key issues and support executive engagement and participation in events.
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Quality Manger Job in India - dailyjobsme.com
Job details
Job Type
Contractual / Temporary
Full Job Description
Date: 09-Nov-2022
Location: Noida, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Quality Manager
Purpose of job:
As a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality.
Role context
Roles And Responsibilities
Managing the Quality Systems for GSD and drive continuous improvements from a Quality performance and compliance perspective.
- Work collaboratively with quality and business leaders to ensure that the Quality Management Operating System keeps leaders informed on quality performance and drives leadership visibility and accountability.
- Support the definition and deployment of quality performance goals and objectives consistent with those defined
- Leads or supports cross-functional planning, coordination, and reviews. Initiates and directs QA/ QS programs for effective introduction of new services and processes to fulfill the strategic plan.
- Overall responsibility of Quality Assurance function.
- Issuance, control, retrial, retention and destruction of (Obsolete) documents.
- Approving documents prepared by other departments.
- Leading to implement quality systems and tracking
- Quality team capability and Organization development
- Maintaining KPI
- Leading daily, weekly and Monthly updates
- Responsible for implementation of ISO/Zero defect/Lean management/TQM
- Help in employee recruitment, performance evaluation, promotion, retention and overall training
- Custodian of legal compliances and validations
Main opportunities/challenges for this role
- Overall responsibility of Quality Assurance function.
- Issuance, control, retrial, retention and destruction of (Obsolete) documents.
- Approving documents prepared by other departments.
- Leading to implement quality systems and tracking
- Quality team capability and Organization development
- Maintaining KPI
- Leading daily, weekly and Monthly updates
- Responsible for implementation of ISO/Zero defect/Lean management/TQM
- Help in employee recruitment, performance evaluation, promotion, retention and overall training
- Custodian of legal compliances and validations
Qualifications
Graduate / Master
Role specific knowledge and experience
Knowledge about ISO standards – ISMS & BCP
ITIL framework
Reporting
Risk and Governance
MS Office
PowerBi
Further Information
Pay Band – 7
Contract Type – FTC , FTC till 30th Dec’23
Department/Country- GSD l Noida
Closing Date (Time) – 16th Nov 22
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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R2R Lead in india - dailyjobsme.com
Location: Noida, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: R2R Lead
Purpose of job:
A critical element of this role will be to assist the Senior Manager Transactions in developing a first-class customer service culture incorporating the needs of stakeholders. He will be the key contact person between the region and the finance hub and will be responsible to ensuring that all queries and service level requirements met in time. The role holder will play a key role in stabilising and improving performance of service delivery.
Role context
To support the SSC in ensuring that R2R activities including Journals process, month end, P&L Reviews are completed, and risk highlighted to ensure financial and accounting processes locally and regionally are adhered to.
Main opportunities/challenges for this role
Accountabilities, responsibilities, and main duties
- Managing General Accounting Process as per agreed Service Level Agreement (SLAs) and KPI Targets as agreed in UPC
- Key contact between the region and the transaction processing SSC
- Managing and reporting risks in relation to transaction processes
- Ensuring regular communication with key stake holders and project with update on services delivered
- Ensuring compliance to with internal finance framework, policy and process guidance
- Managing teams to ensure that the quality-of-service delivery is enhanced through automation & innovation
- Review and Record Journal Posting Process (Payroll, TG, Adjustment entry/ Cost Recharge/Accruals/Provisioning) based on supporting, Month end closure.
- Review and analyse P&L for respective region.
- Ensuring support and compliance for all kinds of audit
- Supporting in Transition of any new processes as and when required.
- Provide guidance to team on process issues and gaps, preparation of ESGs.
- Ensure that their workforce are aware of the information security policies and comply with them
- Ensures that the team complies to ISO 27001 and IGA related requirements
- Deployment of continuous improvement initiatives to increase customer satisfaction, increase efficiency and reduce costs
- Drive a culture of automation / innovation through deployment of RPA and other disruptive technologies in delivery of services
- R2R Lead reports to Regional Lead - R2R Tower on existing issues with remediation status and take guidance on resolutions
Performance Management
- Team is managed in accordance with relevant HR practices at SSC /British Council.
- Management of shared service centre staff to create an effective team in which staff is highly motivated and technically competent. Mentoring and motivating staff, and actively identifying opportunities for staff learning and development
- Coaches and Mentors teams on a regular basis for empowerment and accountability.
- Develops succession planning within the teams for un-interrupted delivery of service
- Support development of staff to the satisfaction of staff and customers
- Performance Appraisal responsibilities are carried out in compliance with corporate HR policies.
- Implements initiatives in collaboration with HR to have an engaged and motivated workforce at SSC.
- Growth and Innovation-Encourage team and self to be creative and find innovative ways for process improvement.
- Takes a structured and effective approach to own work and demonstrates leadership potential
Stakeholder engagement
- Effectively manages relationships with internal and external stakeholders including suppliers of services etc for predictable service delivery.
- Leverages available platforms for keeping stakeholders engaged with areas of finance transactional service delivery aligned to their business goals.
- Creates collaborations with GPO and regional teams to improve effectiveness and compliances to financial processes
- Provides regular performance updates to appropriate stakeholders.
- Aim towards getting positive feedback from customers, prepare action plan for constructive feedback.
- Client engagement to set a defined protocol for Communication and address challenges.
- Be a positive brand ambassodor of organizations policy and procedure
Value proposition
- Ownership of End to End processes rather than sub processes and develop value proposition for customers.
Transformation and Change Management
Lead and support business process owners including identification, proposal development and other pursuit activities for transformation of finance processes.
- Overseeing engagement and collaboration with GPO/ GIS and internal stakeholders to achieve the agreed transformational change objectives
- Identification and management of risks. challenges associated to implementation of transformational changes through change management
BCMS related activities –
Contribute to the strategy building for BCMS in the following areas:
- Improving customer satisfaction
- Improving service delivery performance
- Instilling service culture in the organization
Contributing to the management/improvement of
- Ensuring support and compliance for all internal and external (ex NAO) audits
- Contribution and involvement in BCMS operational governance where required
- Knowledge Management (Succession planning & best practice adoptions)
- Productivity improvements
Role specific knowledge and experience
- Advanced experience in Financial Management with specific experience of managing a service delivery function. Essential experience of service delivery managing a diverse cross-functional team.
- Preparing performance reports and dashboard for review with Senior management
- Experience of using SAP FI And SAP BI and other Finance areas in terms of extracting and analysing financial information
- Financial and Management accounting skills
- Risk identification and management
- Proficient in use of SAP
- Should have General Accounting domain knowledge.
- Process management skills
- Team Management
- Risk identification and management
Qualifications
- CA / ICWA/ MBA (Finance)
- SAP Skills
Further Information
Pay Band – 6
Contract Type – Indefinite
Department/Country - GSS Finance (Finance Transactions)/ India - Noida
Closing Date (Time) – 28th Nov’22 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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Manager - Government Affairs/ Liaisoning - dailyjobsme.com
- Liaisoning with the Government Departments.
- Internal and External Stakeholder management
- Help organisations meet legislative goals by creating policy proposals
- Working with Government agencies for policy amendments
- Coordinate with government departments for various state and central incentive
- Collect and ensure quick availability of information on any change in the government of Karnataka directives and notification.
- Perform research, manage internal and external communication
- To coordinate for Licence and permits and obtain Licence for the company (New/ Renewal)
- Regular interaction with the Administrative department, Police department, Pollution Control Board, Factories Department, Labour Department, KIADB, industries and commerce department, Karnataka Udhyog Mitra, Health Department, BBPM, KREDL.
- Able to acquire the latest policy information from government departments.
- An individual should also demonstrate the following core competencies and core values to perform the job successfully.
- Think Great, Act Smart, Prepare Report, 4. Presentation skills, Persuading Skills, Integrity, Confidentiality, and Communication skills.
- Language - English, Hindi and Kannada Mandatory.
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Senior Analyst in india - dailyjobsme.com
Location: Noida, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Senior Analyst – Global Service Desk
Purpose of job:
To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.
Accountabilities, responsibilities and main duties:
Operations
- Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
- Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
- Demonstrate a thorough technical understanding of British Council products and services.
- Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
- Navigate meticulously to research on required information using available resources/applications.
- Provide customers with accurate information and achieve first time resolution.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Responsible for handling critical incidents.
- Ensure adherence to individual/ team’s KPIs.
- Update required tools (CRM etc.) to record every customer interaction promptly.
- Stakeholder Management
- Develop and maintain positive relations with clients and partners.
- Work on ideas and improvement areas for GSD
Information Security
- Ensure that their workforce are aware of the information security policies and comply with them
- Ensures that the team complies to ISO 27001 and IGA related requirements
- Send account opening requests effectively
- Disable accounts immediately for leavers and Absconders /on long leaves
- Document and monitor / review access levels of his/her team
- Provide security awareness and education to team
- Manage Records to ensure compliance to Freedom of information act
- Ensure incidents of their respective functions are closed within SLAs
Other important features or requirements of the job
- The position holder would be required to work in shifts in 24/7 environment.
- May require travelling occasionally and working extended hours in case of business requirement
- The position requires working on weekends.
Skills and Knowledge
Minimum / essential
- Understanding Service Desk Operations, Change Management & Incident and Request Management
- Proficient in relevant computer applications( MS Office)
- Knowledge of customer service principles and practices
- Good people and interpersonal skills
- Good communication skills
- Proactive approach with focus on problem analysis & resolution. Ability to plan well and prioritize work.
Desirable
- MCP trained (Win7,Win10, WinXp)
- Exposure to CRM tool – Service Now, Remedy, HP
- Understanding of ITIL working practices
Experience
- Decent experience in a service desk environment
- Good experience in international Voice based/Blended process which includes Inbound / Outbound / Email / Backend processing.
- Critical incident/SME experience
Qualifications
Education –Graduate in any discipline
Further Information
Pay Band – 5
Contract Type – Indefinite
Location – Noida- India
Department/Country- IS /BCMS India
Requirements - Must have current right to work in India
Closing Date – Wednesday 2 June (23:59 CET)
A connected and trusted UK in a more connected and trusted world.
Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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Senior Communications Officer - dailyjobsme.com
- Ongoing/Non-ongoing (up to 12 Months)
- Canberra Located other locations will be considered
- Communications and Contact Centre
About the Section
The Communications and Contact Centre section provides specialist communications, stakeholder engagement and education services to drive and deliver agency outcomes. We manage all internal and external communications channels for the agency, including the agency’s contact centre, web redevelopment, design, social media and media liaison function. We are focussed on client experience and use a range of digital and traditional communication approaches.
What we’re looking for
We’re looking for multiple passionate and committed communications professionals to fill several vacant positions in our busy communications team. The successful candidates will have:
- demonstrated experience in one or more professional communication areas, including:
- strategic communications
- internal communications
- stakeholder engagement
- social media
- media
- events
- technical writing
- web publishing, design and redevelopment.
- ability to build and sustain relationships with internal and external stakeholders, including supporting the delivery of communications and/or media outputs that meet the needs of the agency
- well-developed time management and coordination skills, with the ability to manage multiple projects within changing priorities
- experience managing communication strategies with the ability to identify areas of improvement, provide content advice and initiate change
- ability to think strategically and identify ways in which the team and/or section can build on its goals and strategies
- experience working within a team environment with the demonstrated ability to lead projects and make decisions independently.
- We offer flexible working options and will consider candidates located outside Canberra
Qualifications/Experience
Our preferred candidate will have:
- a minimum of 2 years’ experience in a relevant communications discipline
- well-developed written skills, including editing and proof reading
- the ability to work independently as well as with different teams in a fast-paced environment
- a degree or diploma, or post graduate diploma from an Australian tertiary institution or a comparable overseas qualification, with a major in public relations, communications or stakeholder engagement will be highly regarded.
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Global Sales Force CRM Application Support - dailyjobsme.com
Location: Noida, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Global Sales Force CRM Application Support
Purpose of job:
- Provides administrative/application support for British Council’s corporate global CRM system (Salesforce).
- Works on day-to-day support, ongoing management, and maintenance of global CRM system.
Supports the wider global CRM team on continuous development of our Salesforce implementation through configuration activities.
Role context
- The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
- We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
- The purpose of Global Information Services (GIS) in the British Council is to partner with the business in order to make effective use of Information in all its forms. This role is located within the GIS Service Delivery team, whose purpose is to deliver reliable Information Services while improving quality and efficiency through continuous improvement.
- Salesforce is the British Council’s global CRM system, currently supporting 1400+ users globally for management of consumer enquiries/sales across 70 countries. It also supports B2B relationship and pipeline management.
- Salesforce CRM is a business-critical system for the British Council, being the primary means of recording and managing communications globally with our English and Exams customers, handling millions of enquiries every year.
In support of a strategy to deliver an improved end-to-end customer journey for British Council customers and a single view of the customer, the British Council is working on a number of major initiatives for which Salesforce is central.
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties:
Technical
- Supports delivery of day-to-day support, ongoing management, and maintenance of system and data integrity for our global CRM system (Salesforce).
- Supports the operational delivery of custom developments and integrations
- Supports the B2B/G and B2C Data model and enhancements to ensure CRM systems data is accurate and governed.
Service Management
- Ensures that service delivery meets agreed service levels.
- Supports operational methods, procedures and facilities in assigned area of responsibility.
- Identifies service delivery problems.
- Supports appropriate action to anticipate, investigate, resolve and document problems in systems and services.
- Supports the implementation of agreed remedies and preventative measures.
- Supports the assessment, analysis, development, documentation and implementation of changes based on requests for change.
Qualifications
Degree level qualification or equivalent
Role specific knowledge and experience
- Should have supported multiple Salesforce CRM releases.
Experience in development of and support for Salesforce Service and Sales Cloud modules
Further Information
Pay Band – 7
Contract Type – Indefinite
Department/Country- GIS NON-SAP- Noida
Closing Date (Time) – 15th Nov 22 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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Department of Home Affairs: Visa Officer B
Job details
Salary
₹53,419 a monthJob Type
Full-time
Full Job Description
- Ongoing position, Full-Time
- INR 53,419 per month
- New Delhi, India
About the Australian Government’s Department of Home Affairs
The Department of Home Affairs (HA) is responsible for leading centrally co-ordinated strategy, policy and capabilities in relation to national security, law enforcement, immigration and customs, emergency management, countering terrorism, cyber security, countering foreign interference, critical infrastructure protection, multi-cultural affairs, social cohesion, countering violent extremism, and transport security. Home Affairs contributes to achieving three principal government outcomes of strong national security, a strong economy and a prosperous and cohesive society.
The Department of Home Affairs at the Australian High Commission New Delhi is Australia’s largest overseas visa processing office. This team is responsible for delivering a wide range of temporary and permanent visas, in addition to limited types of citizenship services, across India, Nepal, Bhutan and Bangladesh.
About the Position
Visa Officer Bs within Immigration Visa Services assess visa and/ or citizenship applications, undertake verification checks and/ or assist with investigations. They usually work under the direction of a Team Leader. Visa Officer Bs know and uphold Home Affairs values, the LES Code of Conduct and other relevant professional codes of ethics and practice WHS requirements.
For more detailed information please view the Position Description.
Employment conditions
Subject to the successful completion of six months probationary period, satisfactory medical check and background verification, the successful applicant/s will be offered a two year contract. The successful applicant will be expected to commence duty within one month of being advised of the selection for the position.
Commitment to diversity
The Australian High Commission is committed to achieving diversity within its workforce. We are looking for people who share our values and who are as diverse as the community we serve.
Note: Due to the large volume of applications received, we are unable to respond to each applicant. We endeavour to respond to applicants of interest within a period of three to four weeks from the application closing date. If you are not requested to attend an interview, please assume that your application has not been successful.
Only candidates who complete their application online will be considered. Email applications are not accepted.
Contact Information
All queries relating to job applications should be directed to ndliahcjobs@dfat.gov.au.
The Department of Home Affairs (HA) is responsible for leading centrally co-ordinated strategy, policy and capabilities in relation to national security, law enforcement, immigration and customs, emergency management, countering terrorism, cyber security, countering foreign interference, critical infrastructure protection, multi-cultural affairs, social cohesion, countering violent extremism, and transport security. Home Affairs contributes to achieving three principal government outcomes of strong national security, a strong economy and a prosperous and cohesive society.
The Department of Home Affairs at the Australian High Commission New Delhi is Australia’s largest overseas visa processing office. This team is responsible for delivering a wide range of temporary and permanent visas, in addition to limited types of citizenship services, across India, Nepal, Bhutan and Bangladesh.
About the Position
Visa Officer Bs within Immigration Visa Services assess visa and/ or citizenship applications, undertake verification checks and/ or assist with investigations. They usually work under the direction of a Team Leader. Visa Officer Bs know and uphold Home Affairs values, the LES Code of Conduct and other relevant professional codes of ethics and practice WHS requirements.
For more detailed information please view the Position Description.
Employment conditions
Subject to the successful completion of six months probationary period, satisfactory medical check and background verification, the successful applicant/s will be offered a two year contract. The successful applicant will be expected to commence duty within one month of being advised of the selection for the position.
Commitment to diversity
The Australian High Commission is committed to achieving diversity within its workforce. We are looking for people who share our values and who are as diverse as the community we serve.
Note: Due to the large volume of applications received, we are unable to respond to each applicant. We endeavour to respond to applicants of interest within a period of three to four weeks from the application closing date. If you are not requested to attend an interview, please assume that your application has not been successful.
Only candidates who complete their application online will be considered. Email applications are not accepted.
Contact Information
All queries relating to job applications should be directed to ndliahcjobs@dfat.gov.au.
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Clerical Marker in india - dailyjobsme.com
Job details
Job Type
Fresher
Contractual / Temporary
Full Job Description
Date: 31-Oct-2022
Location: Noida, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Clerical Marker
Purpose of job:
To do assessment of various modules of an English Language Proficiency Exam
Knowledge of:
Essential
- Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test)
- Good Computer (MS office) and keyboard handling skills
- Understanding of BPO processes, reporting, MIS etc.
- 0 - 3 years’ experience in a BPO environment
- For fresher – Proficient in English Communication Skills – both verbal and written
- For experienced – Experience in Backend BPO process where customer communication was a part of the role
Accountabilities, responsibilities and main duties:
- Assessment of various modules of an English Language Exam (either soft or hard copy)
- High attention to detail to ensure right marking of each paper.
- Identify and escalate priority issues.
- Route/Transfer issues to appropriate resource/channel if necessary
- Follow up on enquiries where necessary.
- Complete the logs, update necessary data sheets.
- Ensure hourly transaction targets are met with high quality standards.
Information Security:
- Read, understand, and comply with the information security policies
- Raise incident / blow whistle when observe any noncompliance to information security policies
(including people management and finance)
Accountabilities:
Role Specific Skills (if any)
- Have excellent written and verbal English language proficiency (IELTS 6.5 and above or equivalent)
- Have excellent organisational skills with the ability to work to strict deadlines, prioritising workload to meet the needs of the business
- Ability to produce statistical data to aid improvement of a service
- Be proficient with Microsoft Office, especially excel and outlook
- Customer-focused mindset
Qualifications:
Required:
- Education –should have completed a diploma/ degree/ professional course post senior Secondary
- Graduate (preferable)
Further Information
Pay Band – 3
Contract Type – FTC upto 31/Mar/23
Department/Country-GM/India - Noida
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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Global Sales Force CRM Application Support
Location: Noida, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Global Sales Force CRM Application Support
Purpose of job:
- Provides administrative/application support for British Council’s corporate global CRM system (Salesforce).
- Works on day-to-day support, ongoing management, and maintenance of global CRM system.
Supports the wider global CRM team on continuous development of our Salesforce implementation through configuration activities.
Role context
- The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
- We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
- The purpose of Global Information Services (GIS) in the British Council is to partner with the business in order to make effective use of Information in all its forms. This role is located within the GIS Service Delivery team, whose purpose is to deliver reliable Information Services while improving quality and efficiency through continuous improvement.
- Salesforce is the British Council’s global CRM system, currently supporting 1400+ users globally for management of consumer enquiries/sales across 70 countries. It also supports B2B relationship and pipeline management.
- Salesforce CRM is a business-critical system for the British Council, being the primary means of recording and managing communications globally with our English and Exams customers, handling millions of enquiries every year.
In support of a strategy to deliver an improved end-to-end customer journey for British Council customers and a single view of the customer, the British Council is working on a number of major initiatives for which Salesforce is central.
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties:
Technical
- Supports delivery of day-to-day support, ongoing management, and maintenance of system and data integrity for our global CRM system (Salesforce).
- Supports the operational delivery of custom developments and integrations
- Supports the B2B/G and B2C Data model and enhancements to ensure CRM systems data is accurate and governed.
Service Management
- Ensures that service delivery meets agreed service levels.
- Supports operational methods, procedures and facilities in assigned area of responsibility.
- Identifies service delivery problems.
- Supports appropriate action to anticipate, investigate, resolve and document problems in systems and services.
- Supports the implementation of agreed remedies and preventative measures.
- Supports the assessment, analysis, development, documentation and implementation of changes based on requests for change.
Qualifications
Degree level qualification or equivalent
Role specific knowledge and experience
- Should have supported multiple Salesforce CRM releases.
Experience in development of and support for Salesforce Service and Sales Cloud modules
Further Information
Pay Band – 7
Contract Type – Indefinite
Department/Country- GIS NON-SAP- Noida
Closing Date (Time) – 15th Nov 22 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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